Agent U9 Privacy Policy – Malaysia Personal Data Protection

Agent u9 collects various categories of personal information from our members during the registration process, platform usage and interactions with our support team. The following are the main categories of data we collect:

Identity Information:

• Full name as stated on your MyKad or Malaysian passport
• MyKad or passport number (for KYC processing where required)
• Date of birth (to verify that you are 18 years of age or older)
• Residential address in Malaysia

Contact Information:

• An active Malaysian phone number (used for account verification and security communications)
• Email address (for account notifications, promotions you have agreed to receive, and official communications)

Financial Information:

• Payment method details you use — Touch 'n Go eWallet account number, GrabPay, DuitNow, FPX bank account number (Maybank2u, CIMB Clicks, and others)
• Deposit and withdrawal transaction records
• Betting history and gaming activity on the agent u9 platform

Technical Data:

• IP address of the device used to access the platform
• Device type, operating system, and web browser used
• Session log data including login times, logout times, and in-platform activity
• Cookie data and similar tracking technologies (see Section 7)

All personal data collected by agent u9 is used exclusively for legitimate and necessary purposes. We will not use your data for any other purpose without first obtaining your consent.

The primary purposes for which agent u9 uses personal data are as follows:

• Account Management — creating, verifying and managing your member account, including the required KYC process.
• Transaction processing — securely and accurately processes deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as withdrawals to your Malaysian bank account.
• Platform security — detecting and preventing fraud, money laundering, unauthorised access, and activities that violate agent u9's Terms & Conditions.
• Legal compliance — fulfilling the reporting and compliance requirements mandated by applicable Malaysian law.
• Customer Support — helping you resolve technical issues, account enquiries and complaints via live chat, WhatsApp or email.
• Service improvement — analyses usage patterns in aggregate (not at an individual level) to help us understand member needs and enhance the experience on the agent u9 platform.
• Marketing communications — sending notifications about relevant agent u9 promotions, bonuses, and offers, exclusively to members who have consented to receive such communications.

You may withdraw your consent to receive marketing communications at any time by contacting the agent u9 customer support team or through the communication preference settings in your account.

Agent u9 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, we may need to share certain data with the following parties on a strictly limited basis:

• Payment processors — payment service providers such as Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and banks supporting FPX (Maybank2u, CIMB Clicks, and others) receive transaction data solely for the purpose of processing your deposits and withdrawals.
• Technology service providers — companies that provide technology infrastructure, cloud storage, and cybersecurity services to agent u9. All such providers are bound by strict confidentiality agreements and may only access the data necessary to deliver their services.
• Regulatory bodies and law enforcement — where required by Malaysian law, a court order or direction from a legitimate law enforcement agency, agent u9 will disclose the necessary information in accordance with the proper legal process.
• Game service providers — software providers for slots, Live Casino, and Sports Betting that partner with agent u9 may receive game session data necessary for fair game operation and the resolution of technical disputes.

Protecting member personal data is the highest technical and operational priority at agent u9. We implement multiple layers of security that operate simultaneously to keep your data safe at all times:

• 256-bit SSL Encryption — all communications between your device and agent u9 servers are encrypted using TLS 1.3 protocol with AES-256 encryption. This is the same standard used by leading banking and financial institutions in Malaysia.
• Secure data storage — all personal data is stored in protected databases, isolated from publicly accessible systems, with strict role-based access controls in place.
• Two-factor authentication (2FA) — agent u9 supports two-factor authentication for all member accounts, adding an extra layer of protection beyond your password alone.
• 24/7 security monitoring — agent u9's cybersecurity team monitors our platform around the clock to detect and respond to potential security threats before they can affect member data.
• Regular security audits — independent security audits are conducted periodically by accredited third-party audit firms to assess the effectiveness of our security measures and identify areas for improvement.
• Strong password policy — the agent u9 system enforces strong password requirements and encourages all members to change their passwords regularly.

While we implement all reasonable security measures, no digital system can be guaranteed 100% secure. We encourage members to also take personal precautions, such as not sharing passwords, using secure internet connections and logging out of their account after each session on shared devices.

Under Malaysia's Personal Data Protection Act 2010 and agent u9's privacy commitments, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact agent u9's Privacy Officer by email at support@agentu9.xyz, stating the nature of your request. We will respond within 14 business days.

Agent u9 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable Malaysian law.

• Active account data — retained for the duration your account is active and for up to 7 years after account closure, in accordance with Malaysian financial and tax legal requirements.
• Transaction records — deposit, withdrawal, and betting history is retained for a minimum of 7 years from the transaction date for anti-money laundering compliance purposes.
• Support communication logs — conversation records with the agent u9 customer support team are retained for 2 years for quality control purposes and to resolve any disputes that may arise.
• Marketing data — if you withdraw consent for marketing communications, the relevant data will be removed from our marketing lists within 14 days.
• Cookie data — retention periods vary depending on the type of cookie (see Section 7 for more information).

Once your personal data is no longer required, agent u9 will delete or destroy it securely to ensure that no unauthorised recovery is possible.

The agent u9 website uses cookies and similar tracking technologies to ensure the platform functions properly, enhance the user experience and understand usage patterns in aggregate. The following are the types of cookies we use:

You can manage your cookie settings through your web browser's preferences. Please note that disabling certain cookies may affect the functionality of the agent u9 platform. For more information on managing cookies, refer to your web browser's help documentation.

The agent u9 platform is strictly for adult users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we determine that we have collected data from an individual under the age of 18 without appropriate age verification, we will take immediate steps to:

• Close the account in question immediately
• Delete all associated personal data within the shortest practicable timeframe
• Blocking any further access to the platform from that account

If you have reason to believe that a minor has created an account on agent u9 without proper authorisation, please contact us immediately at support@agentu9.xyz so that appropriate action can be taken.

In operating the agent u9 platform, there are circumstances where members' personal data may be transferred to or stored on servers located outside Malaysia — for example, when using cloud storage services or the infrastructure of international service providers.

When cross-border data transfers occur, agent u9 ensures that:

• The destination country or region provides a level of data protection equivalent to or higher than that of Malaysia
• Legally binding data transfer agreements have been put in place with overseas data recipients
• Overseas data recipients are bound by confidentiality and security obligations at least equivalent to those applied to data processing in Malaysia

Agent u9 does not transfer member personal data to countries without an adequate data protection framework without first putting in place appropriate additional safeguards.

Agent u9 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, developments in Malaysian law, or changes to the services we offer.

When we make material changes to this policy, we will:

• Updating the "Last Updated" date at the top of this document
• Displaying a clear notice on the agent u9 platform homepage for at least 7 days before the changes take effect
• Sending notifications via email or SMS to all active members with valid contact information on their accounts

Your continued use of the agent u9 platform after the effective date of any policy changes constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns or complaints regarding how agent u9 handles your personal data, you may contact our Privacy Officer through the following channels:

• Email: support@agentu9.xyz — please indicate "Privacy Enquiry" in the subject line of your email
• Live Chat: available 24/7 in Bahasa Melayu at agentu9.xyz — select the "Privacy & Data" category when starting a conversation
• Response time: we are committed to responding to all privacy-related enquiries within 3 working days

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection under the Ministry of Communications and Digital Malaysia, the regulatory body responsible for enforcing the PDPA 2010 in Malaysia.

Agent u9 takes all privacy-related complaints seriously and will conduct a thorough investigation into each complaint received before providing you with a complete and transparent response.